RETURN & REFUND POLICY

At Human Balance, we are committed to providing quality products paired with exceptional service. Please read the following policy carefully before placing your order.

RETURN POLICY

Once an order has been delivered, we do not accept returns due to change of mind, personal preference, incorrect selection or change in requirements.

All products are checked before dispatch to ensure they meet our quality standards.

REFUND POLICY

Orders once processed are final and are not eligible for cancellation, modification, return or refund, except in cases covered under our Replacement Policy or where a refund is applicable under this replacement policy.

Where a refund is applicable under this replacement policy, the refund process will be communicated to the customer after the request has been reviewed and approved.

CANCELLATION POLICY

WITHIN 12 HOURS OF PLACING THE ORDER

Cancellation requests must be raised within 12 hours of placing the order by contacting us at sales@humanbalance.in or by phone (+91-9819012133).

Cancellation will be confirmed only if the order has not been processed or the production has not started.

AFTER 24 HOURS

Cancellation requests received after 24 hours will not be accepted if the order has already been processed or the production has started.

Once an order has been processed or the production has started, the order cannot be cancelled or modified.

REPLACEMENT POLICY

WRONG PRODUCT RECEIVED

While our standard procedure includes checking products before dispatch, in the unlikely event that the wrong product is received, Human Balance will arrange for the correct product to be replaced on priority. Applicable transportation costs for the replacement will be borne by Human Balance.

The customer must contact us via phone or email and should not use or assemble the wrong product received.

DAMAGE IN TRANSIT

Human Balance takes responsibility for products damaged during transit.

Where applicable, the damaged part will be replaced and the applicable transportation costs will be borne by Human Balance.

Any damage must be reported within 72 hours of delivery, along with clear photographs/videos of the product and packaging. Requests reported after 72 hours may not be accepted.

MISSING PARTS

If any part is missing from the package, please contact us via phone or email. We will arrange to send the missing component on priority and the applicable shipping cost will be borne by Human Balance.

The issue must be reported within 72 hours of delivery along with relevant photographs/videos showing the package and the missing component, wherever applicable. Requests reported after 72 hours may not be accepted.

PRODUCT DISCLAIMER & VARIATIONS

Every effort is made to ensure the accuracy of our product details. As dimensions may be manually measured, minor deviations may occur.

While the images provided closely represent the actual product, differences in colour or appearance may occur due to lighting during photography or variations in individual screen displays.

Website images are representative and may not reflect the exact appearance of the product in every instance.

Minor variations in dimensions, colour, finish or appearance that do not materially affect the product’s functionality or agreed specifications will not be considered defects.

For any questions or queries, please contact us at sales@humanbalance.in.